2. THE CORPORATE BUSINESS COMMUNITY
Section 2.10 - Customers and Consumers
Principles
2.10.P.1
The company adheres to international standards and protocols
relevant to its products and services.
2.10.P.2
The company is committed to a marketing policy whereby it
does not produce goods and services under conditions where
human rights, labour rights, and environmental standards which
are internationally recognized are violated.
2.10.P.3
The company ensures that its products and services meet customer
requirements and product specification.
2.10.P.4
The company is committed to marketing practices which protect
consumers and which ensure the safety of all products.
2.10.P.5
The company is fully committed to fair trading practices.
Criteria
2.10.C.1
The company does not market products, which denigrate or supplant
sustainable natural products, nor produce them under conditions
where human rights, labour rights and environmental standards
are violated.
2.10.C.2
All advertisement and labelling of products is complete, fair
and honest. Only claims, which can be substantiated and fulfilled,
are made by the company, its employees and its agents.
2.10.C.3
The company does not market products, which denigrate or supplant
sustainable natural
products in such a way as to cause harm to the environment
or to consumers.
2.10.C.4
The company does not market products in other countries, which
have been found to be harmful in any country.
2.10.C.5
The company does not engage in cartels, spheres of influence
or patent protections, which are deliberately designed to
denigrate the rights of others.
2.10.C.6
The company ensures that products marketed globally have clear,
specific warnings in the appropriate local language, about
their possible dangers to the consumer.
2.10.C.7
The company does not take advantage of vulnerable groups through
inappropriately directed marketing of unsuitable products
(such as toy guns for children and tobacco).
Bench Marks
2.10.B.1
The company complies with human rights, labour standards,
and environmental protocols, advertising standards legislation,
international standards and protocols, product safety legislation
or recognized codes where they exist and this compliance is
regularly disclosed.
2.10.B.2
The company's activities and products have received positive
evaluations from independent consumer organisations.
2.10.B.3
Relevant consumer codes are followed by the company in such
a way as to protect vulnerable groups.
2.10.B.4
There is no evidence of the participation of the company in
cartels, spheres of influence or unfair patent protections.